Loyalty Program Strategy Development & Launch
Loyalty Programs = More Revenue
Our team of retention marketing experts can design a captivating loyalty experience that engages new customers and keeps current ones coming back. As a trusted retention marketing agency for ecommerce, we create customized loyalty programs tailored to your brand. We handle everything from new program development and launch to optimizing existing programs and improving performance through strategic guidance.
Why should your brand have a loyalty program?
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It's one the best ways to grow your revenue without spending more on customer acquisition.
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Within 90 days, brands see an average ROI of 8.5x.
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AKA, the key to a sustainable business - expect an increase of almost 165% among loyalty redeemers.
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Over 84% of loyalty program members make a redemption from the program.
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The top performing loyalty programs boost revenue from customers who use them by 15-25% annually and average revenue per customer increases by over 85% compared to non-members.
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6 out of 10 consumers involved in loyalty programs have more positive experiences with these brands because they believe their connection transcends the transactional.
Our Process
With our preferred partner, Yotpo, we help brands select the right loyalty program features and provide a seamless setup, giving you a top-performing tool as a leading ecommerce loyalty retention agency.
Have an existing loyalty program that isn’t delivering results? We also consult on program overhauls or manage your migration to Yotpo, bringing the expertise of a trusted retention marketing agency for ecommerce to ensure your customer retention efforts succeed.
Researching and surveying existing customers
Setting loyalty KPIs and benchmarks
Establishing tiers, benefits and rewards
Program creative direction and messaging
Integrating program with other channels
Marketing & automation
Turn Customers into Lifelong Fans
As a results-driven retention marketing agency for ecommerce, we help brands build loyalty programs that keep customers engaged and coming back. From new program development to optimizing existing initiatives, our expertise as an ecommerce loyalty retention agency helps make sure your retention efforts drive measurable growth.
Frequently Asked Questions
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A retention marketing agency helps ecommerce brands increase repeat purchases, strengthen loyalty, and grow customer lifetime value. That can include loyalty strategy, retention planning, email and SMS support, customer journey improvements, and programs designed to keep more customers coming back.
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Retention marketing helps brands grow more efficiently by getting more value from the customers they already acquired. When repeat purchase rates improve, brands often see stronger revenue, better margins, and less pressure to rely so heavily on paid acquisition.
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Ecommerce customer retention is all about keeping your existing shoppers coming back for more. It’s often more cost-effective than constantly acquiring new customers, and loyal customers tend to spend more over time. As a retention marketing agency for ecommerce, we help brands create strategies that not only increase repeat purchases but also build long-term loyalty and measurable growth.
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Customer retention is the broader goal of keeping customers engaged and buying again over time. Loyalty marketing is one part of that strategy, using rewards, perks, and incentives to encourage repeat purchases and build stronger long-term relationships with customers.
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Yes. We can help brands launch a loyalty program from the ground up or improve an existing one that is underperforming. That can include program structure, rewards strategy, messaging, benchmarks, integrations, and the retention systems needed to support long-term performance.
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Strong retention marketing should help improve repeat purchase rate, customer lifetime value, loyalty engagement, and revenue from existing customers. Over time, it should also help create a more sustainable growth model by reducing overdependence on new-customer acquisition alone.
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Customer retention rates can vary by industry and stage of business growth, but a strong benchmark for ecommerce brands is typically between 25–35% annually. The higher the rate, the more your customers are sticking around and making repeat purchases. As a retention marketing agency for ecommerce, we help brands implement loyalty and retention strategies that boost this rate, turning one-time buyers into long-term customers.